Retail Success with Cova

Welcome to the Retail Success with Cova course for Lake Life Farms dispensary staff. In this training, you will learn the essential skills and knowledge required to provide exceptional customer service, manage transactions, handle inventory, and ensure compliance within a cannabis retail environment. By the end of this course, you will be equipped with the necessary expertise to effectively assist customers, process sales, and maintain accurate inventory records.

By the end of this course, you will be able to:

  1. Greeting and Customer Check-in:
    • Understand the importance of greeting customers promptly.
    • Demonstrate the process of welcoming new and existing customers.
    • Effectively manage customer queues and wait times.
  2. Age Verification and Customer Setup:
    • Explain the age verification process for customers.
    • Utilize the POS system (Cova) to create new customer profiles.
    • Verify customer information and attach identification images.
    • Encourage customers to provide contact details for loyalty programs.
  3. Transaction Processing and Payment Handling:
    • Navigate Cova to initiate transactions.
    • Describe the steps for processing payments using cash and credit/debit cards.
    • Calculate change accurately during cash transactions.
  4. Product Weighing and Inventory Management:
    • Weigh cannabis products accurately based on customer requests.
    • Restock products using the correct inventory management procedures.
    • Update inventory records in Cova and IQMetrix Inventory Manager.
  5. Label Printing and Packaging:
    • Generate strain-specific labels for packaged cannabis products.
    • Attach printed labels to appropriate packaging.
    • Seal packages securely to maintain product quality and compliance.
  6. End of Day Procedures and Reporting:
    • Access the End of Day Summary in Cova and generate reports.
    • Reconcile cash drawer with the End of Day report.
    • Prepare and organize paperwork and funds for end-of-day procedures.
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This course is currently closed

Course Includes

  • 8 Lessons
  • 1 Quiz