Retail Success with Cova

By the end of this course, you will be able to:

1. Greeting and Customer Check-in:
   • Understand the importance of greeting customers promptly.
   • Demonstrate the process of welcoming new and existing customers.
   • Effectively manage customer queues and wait times.
2. Age Verification and Customer Setup:
   • Explain the age verification process for customers.
   • Utilize the POS system (Cova) to create new customer profiles.
   • Verify customer information and attach identification images.
   • Encourage customers to provide contact details for loyalty programs.
3. Transaction Processing and Payment Handling:
   • Navigate Cova to initiate transactions.
   • Describe the steps for processing payments using cash and credit/debit cards.
   • Calculate change accurately during cash transactions.
4. Product Weighing and Inventory Management:
   • Weigh cannabis products accurately based on customer requests.
   • Restock products using the correct inventory management procedures.
   • Update inventory records in Cova and IQMetrix Inventory Manager.
5. Label Printing and Packaging:
   • Generate strain-specific labels for packaged cannabis products.
   • Attach printed labels to appropriate packaging.
   • Seal packages securely to maintain product quality and compliance.
6. End of Day Procedures and Reporting:
   • Access the End of Day Summary in Cova and generate reports.
   • Reconcile cash drawer with the End of Day report.
   • Prepare and organize paperwork and funds for end-of-day procedures.