By the end of this course, you will be able to:
- Greeting and Customer Check-in:
- Understand the importance of greeting customers promptly.
- Demonstrate the process of welcoming new and existing customers.
- Effectively manage customer queues and wait times.
- Age Verification and Customer Setup:
- Explain the age verification process for customers.
- Utilize the POS system (Cova) to create new customer profiles.
- Verify customer information and attach identification images.
- Encourage customers to provide contact details for loyalty programs.
- Transaction Processing and Payment Handling:
- Navigate Cova to initiate transactions.
- Describe the steps for processing payments using cash and credit/debit cards.
- Calculate change accurately during cash transactions.
- Product Weighing and Inventory Management:
- Weigh cannabis products accurately based on customer requests.
- Restock products using the correct inventory management procedures.
- Update inventory records in Cova and IQMetrix Inventory Manager.
- Label Printing and Packaging:
- Generate strain-specific labels for packaged cannabis products.
- Attach printed labels to appropriate packaging.
- Seal packages securely to maintain product quality and compliance.
- End of Day Procedures and Reporting:
- Access the End of Day Summary in Cova and generate reports.
- Reconcile cash drawer with the End of Day report.
- Prepare and organize paperwork and funds for end-of-day procedures.
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