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Employee Resources and Expectations

Resources

Benefits for Full-Time Employees:

  • You’ll get medical, dental, and vision coverage.
  • You become eligible for these benefits after working for 60 days.
  • There’s a 401k retirement plan with a 3% match, and you can enroll in it after 6 months.

Benefits for Part-Time Employees (Patient Employees):

  • You’ll enjoy a 20% discount in the industry.

Payroll Information:

  • Paychecks are issued every two weeks on Fridays.
  • The payroll systems used are Surety and TimeCo.

Employee Code of Conduct

Non-Discrimination and Anti-Harassment

Creating a workplace where everyone is treated with respect and dignity is really important to us.

We have a strict “ZERO-Tolerance Policy” when it comes to:

  • Discrimination
  • Harassment
  • Retaliation

In simple terms, we won’t tolerate any of these behaviors in our workplace.

Social Media / Cell Phone Policy

When it comes to social media and cell phones, we want you to remember that you represent The Citizen both during work hours and in your personal time.

Here are some important guidelines:

  • When using social media, be mindful of what you post, especially when you’re inside the dispensary.
  • Avoid sharing any information that could violate HIPAA regulations or pose security risks.

While you’re on the clock, it’s crucial to be present and focused on providing the best experience for our patients. To ensure this:

  • Please refrain from using your personal cell phone in areas where you interact with patients.
  • If you’re expecting an important call, just let your supervisor know in advance.

Non-Disclosure Agreement

Our success at The Citizen relies on keeping our confidential information under wraps.

Here’s what you need to know:

  • It’s everyone’s job to make sure we keep this information safe.
  • Be careful about what you talk about, especially when it comes to our proprietary information.

Employee Parking

Refer to the images below for the precise location of our designated employee parking area.

Badges

We want to make sure our dispensary is a safe place, so we require all employees to wear state-approved badges while they’re inside.

Here’s how it works:

  • When you finish your shift, leave your badge at the dispensary. Security will give it back to you at the start of your next shift.
  • This helps prevent any loss or theft of badges and makes things safer for everyone.
  • If, by any chance, you lose your badge or it gets stolen, please let your supervisor know right away.

Uniforms / Personal Appearance

We want our employees to look and feel their best, so here’s what you can expect when it comes to clothing and appearance:

Clothing Provided:

  • You’ll receive two Citizen T-shirts, one Citizen Zip-Up, and one Klutch T-Shirt & Hat.
  • Security personnel will also get a Citizen jacket.

Personal Appearance:

  • It’s important for all employees to be clean and well-groomed.
  • Pay attention to your personal hygiene.

Dress Code:

  • The clothes you wear should always project professionalism.
  • Make sure your uniform is free of stains, pet hair, and wrinkles.
  • Avoid ripped or offensive clothing, as well as athletic wear and sweatpants.
  • Stick to neutral colors for undershirts or cardigans.
  • Wear closed-toe shoes for safety.

Scheduling / Requesting Time Off

When it comes to scheduling and requesting time off, here’s how it works:

  • Scheduling: Our managers aim to have schedules posted at least 4 weeks in advance, but it’s guaranteed to be posted at least 2 weeks ahead of time.
  • Time Off Requests: If you need time off (PTO), you should request it before the schedule for that period is posted.
  • Changes to Scheduled Shifts: Once the schedule is posted, any changes needed will require you to find someone to cover your shift. Your manager needs to approve this.
  • Shift Change Requests: We have shift change sheets available for these requests.
  • Time Off Availability: Please note that PTO requests are granted on a first-come, first-served basis. So it’s a good idea to request it as early as possible.

Attendance

When it comes to attendance, we’ve got some guidelines to follow:

  • If You Can’t Make It: If you can’t come in for your scheduled shift, reach out to the Manager on Duty (MOD) and the General Manager as soon as possible.
  • Running Late: If you’re running late, make sure to inform your manager ASAP and give them an estimate of when you’ll arrive.
  • Starting Your Shift: Before you begin your shift, report to the Manager on Duty (MOD).
  • Calling Off Three Times: If you need to call off work three times in a row, you’ll need to provide a doctor’s note.

Discipline Procedure

When it comes to our discipline procedure, we use something called an “occurrence tracking system” to keep track of employee corrective actions related to our expected standards of conduct.

Here’s how it works:

  • Occurrences will stay on your record for 12 months from the date they are issued.
  • For example, if you receive an occurrence on January 22, 2022, it will be removed from your record on January 23, 2023.

Information Resources

We have a bunch of helpful resources available for you:

  • We use Microsoft Sharepoint for sharing information.
  • You can find resources related to BOP (Board of Pharmacy) and regulatory matters.
  • We have educational materials on cannabis.
  • Get info on the Ohio industry.
  • Check out company memos.
  • Access daily logs.
  • Find HR and company documents when you need them

Mutual Commitments: Our Promises and Expectations

Our Commitment to You

Here’s what we promise to you:

  • We’re dedicated to providing a positive work environment.
  • You’ll always receive appreciation and regular feedback.
  • We value transparency and open communication.
  • Trust and respect are at the core of our commitment to you.

Our Expectations of You

Here’s what we expect from you:

  • We count on you to be reliable and dependable.
  • Flexibility is important, so be ready to adapt as needed.
  • Keep those communication lines open and effective.
  • A positive attitude goes a long way.
  • Always show respect to your colleagues and our workplace.

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